Enhancing Customer Service
Research shows that if we receive good customer service, we’ll tell two or three people.
Word of mouth recommendations and referrals are often key drivers of new business.
But – if we get poor service, we’ll tell ten to twelve others!
In an increasingly competitive world, enhancing customer service is good for business.
Nothing is more powerful than going out of your way to give a customer something that they were not expecting or anticipating from you. This will help to raise your credibility within the local and on-line communities, through positive feedback and referrals.
This program offers simple and practical techniques for employees to Enhance Customer Service. Methodology used includes group discussion, role plays, activities and skill building practice sessions.
The standard programs other than customized solutions that are offered under this practice area are:
Creating Customers for Life
Customer Service Excellence